Senior Technology Program & Delivery Leader

Chandrasekar
Cuttackam

Turning Complex Programs into Measurable Business Outcomes — Across Cloud Migration, GenAI & Agile Transformation

22+ years · Wells Fargo · Bank of America · JP Morgan Chase · PMP · SPC 6.0 · RTE 6.0 · HFI CUA · ITIL V4.0

22+Years Experience
5Certifications
22+ART Teams Led
3Global Tier-1 Banks
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CC

Chandrasekar Cuttackam

VP · Program Manager · Consultant

Available for Consulting
PMP SPC 6.0 RTE 6.0 HFI CUA ITIL V4.0

Senior Technology Leader at the Intersection of Strategy & Delivery

I am Chandrasekar Cuttackam — a Senior Technology Program & Delivery Leader with 22+ years driving large-scale banking transformation at global financial institutions including Wells Fargo, Bank of America, and JP Morgan Chase.

I specialize in turning complex, multi-year programs spanning Cloud Migration, Platform Modernization, GenAI Initiatives, and Agile Transformation into measurable business outcomes. I own the full Software Delivery chain — including QA Authority and Release Management — ensuring quality and governance are embedded at every stage.

My cross-domain expertise spans Wealth Management, Asset Management, Wholesale Banking, and Consumer Lending, with a consistent record of building high-performing engineering, QA, SRE, and platform teams that deliver at scale. I am currently a PhD Research Scholar at SIMATS (2024–2028), deepening my contribution to organizational leadership.

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GenAI Innovation

Pioneered Multi-Agent Bot deployments for platform management and intelligent automation

🚀
ART Leadership at Scale

Established and led Agile Release Trains across 22+ teams spanning multiple geographies

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Cloud & Platform Modernization

Led OpenShift Container Platform (OCP) migrations from PCF at enterprise scale

Areas of Expertise

22 years of hands-on leadership across program delivery, technology transformation, and organizational excellence

Enterprise Program Management

End-to-end delivery of complex, multi-year banking programs. Full ownership of the Software Delivery chain including QA Authority, Release Management, and SDLC governance.

  • PMP Certified
  • Release Governance
  • SDLC
  • Risk Management

Agile Transformation & SAFe

Scaling Agile across enterprises using SAFe and FDD frameworks. Led ART leadership across 22+ teams, creating Value Streams, defining Solution Vision & Roadmaps, and driving delivery transparency.

  • SPC 6.0
  • RTE 6.0
  • ART Leadership
  • FDD

Cloud Migration & Platform Modernization

Leading OpenShift Container Platform (OCP) cloud migrations from PCF, coordinating engineering teams for seamless infrastructure transformation with zero disruption to banking operations.

  • OpenShift / OCP
  • PCF
  • Cloud Strategy
  • SRE

GenAI & Intelligent Automation

Pioneering GenAI program management — deploying Multi-Agent Bots for incident resolution, Batch Analysis Agents, monitoring intelligence platforms, and intelligent automation across banking operations.

  • GenAI Programs
  • Multi-Agent Bots
  • Intelligent Automation

People Leadership & Vendor Governance

Managing cross-functional teams of 15+ engineers across development, QA, and automation. Governing vendor ecosystems (Capgemini, HCL) with performance management, mentoring, and high-performing culture development.

  • Team Leadership
  • Vendor Governance
  • Mentoring

Banking Domain Expertise

Deep cross-domain knowledge across Wealth Management, Asset Management, Wholesale Banking, Consumer Lending, ATM Modernization, and Mortgage ecosystems with regulatory compliance expertise.

  • Wealth Management
  • Consumer Banking
  • ATM Modernization
  • ITIL V4.0

Observability & Platform Operations

Enabling proactive monitoring and operational resilience through Autosys, Splunk, AppDynamics, and ThousandEyes. Designing platform support intelligence that prevents incidents before they impact users.

  • Splunk
  • AppDynamics
  • ThousandEyes
  • Autosys

UX & Human-Centered Design

Certified Human Factors International CUA — ensuring technology solutions are built around real user needs. Bridging the gap between engineering excellence and exceptional user experience in financial platforms.

  • HFI CUA Certified
  • UX Strategy
  • Usability

Technology Stack & Tools

Hands-on foundation across Java, .NET, Python, SSIS, SSRS, SQL & Database Platforms. Proficient in Jira, Power BI, and modern DevOps toolchains — bridging technical depth with strategic delivery.

  • Java / .NET / Python
  • Jira / Power BI
  • SQL / SSRS

22+ Years of Proven Leadership

Tier-1 global banks. Enterprise-scale programs. Transformational outcomes.

Wells Fargo International, Chennai Feb 2022 – Present

Vice President | Program Manager

Leading technology delivery for ATM Modernization initiatives under CT Branch Transaction Systems — managing web ATM (WBATM) development and transaction monitoring across multiple engineering teams. Serving as testing and release governance authority ensuring SDLC standards and enterprise change management compliance.

  • Own Program Management for ATM Applications — driving monthly release cycles, defect, incident, vulnerability, and release management
  • Manage audit and compliance for Web ATM (WBATM) applications, coordinating evidence collection, control validation, and remediation tracking
  • Led GenAI pilot program deploying a Multi-Agent Bot for platform management — driving intelligent automation across incident resolution, monitoring, and operational support workflows
  • Drove OpenShift Container Platform (OCP) cloud migration from PCF for ATM Applications, coordinating engineering teams for seamless infrastructure transformation
  • Direct Program Management for the Consumer Technology Mission Control Team (CTMC), overseeing alerts onboarding across 900+ applications in Consumer Lending Technology
  • Enabled proactive observability through Autosys, Splunk, AppDynamics, and ThousandEyes
  • Partnered with product managers and technology leaders to manage risks, resolve delivery impediments, and align strategic business outcomes
Bank of America, Chennai Nov 2016 – Jan 2022

Assistant Vice President

Led a cross-functional delivery team (Software Developers, QA professionals, Production Support) delivering technology solutions for Money Movement and Securities Based Lending (SBL) within Wealth Management Lines of Business. People Manager for a team of 15 QA and Automation Engineers.

  • Established and scaled Agile Release Trains (ARTs) across 22+ teams spanning multiple geographies — driving enterprise-wide Agile transformation
  • Spearheaded the creation of Value Streams, defined Solution Vision and Roadmap, and ensured alignment with enterprise objectives
  • Served as Program Manager and Release Train Engineer (RTE) for platform teams within the Consumer Small Business Technology group, driving delivery planning and cross-team dependency management
  • Delivered SAFe training to Product Owners and Scrum Masters, and co-trained SAFe RTE classes for other Program Managers across the organization
  • Managed the full people management lifecycle for the team — hiring, 1:1s, goal-setting, performance reviews, and individualized career development plans
JP Morgan Chase, Bangalore Aug 2014 – Nov 2016

Associate

Feature Lead for a technology program within the Corporate and Investment Banking group, delivering a core banking platform built on the T24 Banking Product — managing end-to-end delivery across Branch Setup, Customer Onboarding, High Volume Transactions, Close of Business, Interfaces, and Finance Module.

  • Led the setup of 3 branches for J.P. Morgan in India, featured in Business Standard and The Times of India (July 2, 2016) — "RBI permits J.P. Morgan to open 3 more branches"
  • Owned monthly release management and defect management for features in scope, coordinating triage calls with development, QA, and product teams
  • Partnered with operations and production support teams to design and execute testing strategies for high-volume, business-critical transaction flows
  • Contributed to the transition from traditional waterfall delivery to Feature Driven Development (FDD), improving agility and delivery transparency
Bank of America, Chennai Apr 2008 – Aug 2014
Senior Analyst | Technical Lead
Cognizant Technology Solutions, Chennai May 2007 – Apr 2008
Associate | QA Lead
Caritor India Limited, Chennai / Bangalore Mar 2004 – May 2007
Technical Lead

Certifications & Education

Five industry certifications, an MBA, and active PhD research

PMP

Project Management Professional

PMI's gold-standard certification for enterprise program delivery, stakeholder management, and strategic execution.

Project Management Institute
RTE 6.0

Release Train Engineer

Expert in leading Agile Release Trains, coordinating 22+ teams, managing program-level events, and delivering value at scale.

Scaled Agile, Inc.
HFI CUA

Certified Usability Analyst

Human Factors International certification ensuring technology solutions are built around real user behavior and needs.

Human Factors International
ITIL V4.0

ITIL v4 Foundation

IT service management best practices framework — ensuring operational governance, incident management, and service reliability.

AXELOS
🎓

PhD – Doctoral Research Scholar

Organizational Leadership & Technology

SIMATS, Chennai · 2024 – 2028
📚

Master of Business Administration

Systems Management

2021 – 2023

Bachelor of Engineering

Electronics & Communications

1998 – 2002

Cognitive AI for Financial Inclusion

PhD research on bridging the Cognitive Asymmetry in finance — with myWealth Mirror as the first working prototype to understand the ground reality

🎓 PhD Research · SIMATS

Bridging the Cognitive Asymmetry in Finance

India has solved financial access — but meaningful inclusion in rural India remains weak. My doctoral research examines how Cognitive AI, LLMs, and multi-lingual chatbots can align digital finance with real human behaviour.

💰 Step 1 · Working Prototype

myWealth Mirror

The first step of the entire process: a financial self-reflection app to understand the ground reality. See your complete wealth picture and generate your own financial health report — free, private, in your browser.

Live From LinkedIn

Recent posts on leadership philosophy, AI, and the future of organizational excellence

Follow me on LinkedIn for regular insights on leadership, technology transformation, and organizational excellence.

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Let's Build Something Exceptional

Whether you're navigating a complex banking transformation, scaling your Agile practice, deploying GenAI solutions, or looking for a strategic thought partner — I'd love to connect.

Location Chennai, India
Availability Open to strategic consulting engagements globally

I typically respond within 48 hours.